Application
This unit describes the performance outcomes required to receive, store and dispatch goods in an automotive warehouse. It involves receiving inward goods, handling and storing goods, and dispatching goods that meet customer requirements.
It applies to those working in the automotive sales and service industry.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements Elements describe the essential outcomes. | Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section. |
1. Receive incoming goods | 1.1 General receiving bay housekeeping is undertaken according to workplace procedures 1.2 Received goods are checked and validated against delivery information according to workplace procedures 1.3 Received goods are unpacked and inspected according to workplace procedures and safety and environmental requirements 1.4 Discrepancies in quality of unpacked goods or breakages are documented according to workplace procedures 1.5 Stock levels are accurately documented on stock systems according to workplace procedures 1.6 Packing materials are disposed of according to workplace procedures |
2. Store goods | 2.1 Received goods are transported to appropriate storage area without causing damage to product or packaging according to workplace procedures and safety requirements 2.2 Goods and parts containers are labelled according to workplace procedures 2.3 Parts are transferred to labelled containers in storage area following established stock rotation procedures 2.4 Goods are stored according to workplace procedures and safety requirements and, where applicable, at correct temperatures to maintain product quality |
3. Dispatch goods | 3.1 Dispatch information is identified and confirmed 3.2 Goods for dispatch are selected and any identified non-conforming goods are labelled with supplier details and date and reason for return, or referred to supervisor 3.3 Goods for dispatch are packed securely, labelled and stored awaiting dispatch according to workplace procedures and safety requirements 3.4 Goods are dispatched to customer or end user according to workplace procedures 3.5 Warehousing documentation is completed according to workplace procedures |
Evidence of Performance
Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements, performance criteria, range of conditions and foundation skills:
receive three different stock items into an automotive warehouse, in which the work must involve:
checking received goods against purchase orders and delivery documentation
following established workplace procedures for manual handling
identify and raise appropriate documents for three different non-conforming or damaged stock items
store three different stock items in the warehouse, in which the work must involve:
correctly labelling items before storage
storing items in the appropriate location
dispatch three different stock items from the warehouse to the customer or end user, in which the work must involve:
identifying dispatch instructions
labelling items according to workplace procedures
completing shipping address details and any special instructions
maintain workplace stock control documentation and warehouse computer records during above work.
Evidence of Knowledge
Individuals must be able to demonstrate knowledge of:
work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for manually and mechanically handling stock
environmental requirements, including procedures for disposing of or recycling surplus packaging
key features of relevant codes of practice, including those dealing with:
managing risks of hazardous chemicals in the workplace
managing the work environment and facilities
hazardous manual tasks
key features of documentation required for the receipt and dispatch of warehouse items, including:
invoices
picking and packing slips
order forms
warehouse workplace procedures, including procedures for:
safe and secure stock storage
stock rotation
labelling stock items
product quality standards
packing and unpacking goods
isolating out of date, missing or damaged stock
identifying correct warehouse location of items or goods
using barcoding equipment
disposing of waste
completing delivery and dispatch documentation
maintaining stock record documentation
matching stock labelling to picking and packing slip
isolating non-compliant goods.
Assessment Conditions
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to carrying out warehousing procedures in an automotive sales and service workplace, e.g. invoices, and picking and packing slips.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following must be made available:
automotive warehouse or simulated warehouse
warehouse equipment, including:
stock
stock movement equipment
stock recording equipment
warehouse documentation, including invoices, picking and packing slips, dispatch documentation and order forms.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance and are not explicit in the performance criteria.
Skills | Description |
Reading skills to: | interpret a range of warehousing documentation, including: stock ordering and stock delivery documentation warehousing work procedures purchase and stock supply agreements. |
Writing skills to: | legibly and accurately complete: warehouse stock control documents non-conforming stock return defect labels special delivery labels and shipping documents. |
Numeracy skills to: | interpret and apply numerical information when completing stock records and delivery documentation. |
Digital literacy skills to: | use digital systems and tools to access, search and retrieve information relating to stock and delivery requirements. |
Planning and organising skills to: | plan own work requirements and prioritise actions to achieve required outcomes and ensure tasks are completed within workplace timeframes. |
Technology skills to: | technical skills to use stock recording equipment and mechanical and stock moving equipment. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Delivery information must include: | invoices purchase orders. |
Safety and environmental requirements must include: | work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for manually and mechanically handling stock environmental requirements, including procedures for disposing of or recycling surplus packaging. |
Dispatch information must include: | invoices picking slips packing slips. |
Labelling must include: | dispatch details that correspond to picking and packing slip workplace shipping documentation. |
Sectors
Support and Logistics
Competency Field
Sales and Parts, Administration and Management